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What to do if SafeConnect says you need to update or install an anti-virus
Please note: If you have an anti-virus that is not on the
supported AV list, you will need to uninstall it and install a supported AV (see Sophos below).
Please call the Student Technology Center to report that your AV is not
supported and if we get enough requests about support for that AV we can ask
SafeConnect to begin support for it.
Need to install an anti-virus
If you are getting your access removed because an anti-virus program is not
installed on your computer, you will need to install one. NAU requires that
every Windows computer connected to the network has an anti-virus program
installed, running, and updated. NAU also provides an anti-virus to students for
Before installing Sophos, please remove all other anti-virus programs (if you
have any installed) from your computer. Go to Start > Control Panel > Programs
and Features. Scroll down to your current anti-virus program and remove it. Once
the anti-virus is gone, download Sophos from the link above and then run it to
install it. The purple Sophos shield will appear in the lower right hand corner
of your screen (by the clock) when it has successfully installed.
Once that is done, try accessing the internet again. You may need to restart
your computer to get everything fully working.
Need to update an anti-virus
If you are getting your access removed because your anti-virus program is not
fully updated, you will need to update your anti-virus software to get internet
access. Open your anti-virus console and go to the update option to update your
anti-virus. If you pay for an anti-virus subscription, you will need to have a
valid, active subscription in order to be given network access. Once your
anti-virus is updated, restart your computer and try accessing the internet
But I have a supported AV and it's fully updated...What do I do?
If this is happening to you, please try restarting your computer. If the issue is still not resolved, bring your computer to our walk-in center so that we can examine your computer and make sure everything is working properly.
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